Mental Health Statistics Improvement Program (MHSIP) Adult Consumer Survey

Overview

Purpose
Measure service quality and satisfaction for adult consumers
Respondent
Person with a Disability
Administration Method
Interview
Administration Mode
In-person
Developer
Center for Mental Health Services
Item Count
62
Population
Mental Health Challenges

Instrument Citation(s)

McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Adult Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20ACS%20Toolkit.pdf PDF

Instrument Domains

DomainNumber of Items
Choice and Control3
Choice of services and supports1
Personal choices and goals1
Personal freedoms and dignity of risk1
Self-direction0
Community Inclusion12
Employment2
Meaningful activity2
Resources and settings to facilitate inclusion1
Social connectedness and relationships6
Transportation1
Holistic Health and Functioning1
Individual health and functioning1
Health promotion and prevention0
Human and Legal Rights4
Freedom from abuse and neglect1
Informed decision-making2
Optimizing the preservation of legal and human rights1
Privacy0
Supporting individuals in exercising their human and legal rights0
Service Delivery and Effectiveness18
Person's needs met and goals realized18
Delivery0
Workforce7
Culturally competent1
Person-centered approach to services6
Adequately compensated with benefits0
Demonstrated competencies when appropriate0
Safety of and respect for the worker0
Staff Turnover0
Sufficient workforce numbers dispersion and availability0
Workforce engagement and participation0
Caregiver Support0
Access to resources0
Family caregiver/natural support involvement0
Family caregiver/natural support wellbeing0
Training and skill-building0
Consumer Leadership in System Development0
Evidence of meaningful caregiver involvement0
Evidence of meaningful consumer involvement0
System supports meaningful consumer involvement0
Equity0
Availability0
Equitable access and resource allocation0
Transparency and consistency0
Fluctuation of Need0
Level of Caregiver Well-Being0
Person-Centered Planning and Coordination0
Assessment0
Coordination0
Person-centered planning0
System Performance and Accountability0
Data management and use0
Evidence-based practice0
Financing and service delivery structures0

Psychometric Citation

  • McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Adult Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20ACS%20Toolkit.pdf PDF

    The Adult Consumer Survey 2014: Briefing Paper. https://depts.washington.edu/pbhjp/sites/default/files/2014%20ACS%20Briefing.pdf PDF

    Type of Publication
    Technical report
    Instrument Language
    English
    Sample: Age (Mean and Range)

    Mean=44.76

    Sample: Age Group

    18-64 Years

    Sample: Countries/State

    Washington

    Sample: Disability Type

    Not Reported

    Sample: Gender (%male)

    31%

    Sample: Race/Ethnicity (%)

    Caucasian 76%, African American 3%, Asian 3%, Hispanic 9%, Native American 4%, Other 2%

    Sample: Sampling Strategy

    Random sampling

    Sample: Size

    Not Reported

    Reliability: Internal Consistency

    Cronbach’s Alpha for General satisfaction (ɑ= .87);
    Cronbach’s Alpha for Appropriateness and quality of services (ɑ= .86);
    Cronbach’s Alpha for Participation in treatment goals (ɑ= .67);
    Cronbach’s Alpha for Perceived outcomes (ɑ= .90);
    Cronbach’s Alpha for Perception of access (ɑ= .81);
    Cronbach’s Alpha for NOMS functioning (ɑ= .88);
    Cronbach’s Alpha for NOMS social connectedness (ɑ= .81);
    Cronbach’s Alpha for Stigma (ɑ= .89)

    Study design
    Cross-sectional