Mental Health Statistics Improvement Program (MHSIP) Family Survey

Overview

Purpose

Measure service quality and satisfaction from the perspective of the consumer's family members

Respondent

Family Member

Administration Method

Survey

Administration Mode

Mail

Developer

Center for Mental Health Services

0

Population

Mental Health Challenges

Instrument Citation(s)

Psychometric Citation

• McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf

  The Child and Family Consumer Survey 2014: Briefing Paper. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS%20Briefing.pdf

  Type of Publication

  Technical report

  Instrument Language

  English

  Sample: Age (Mean and Range)

  Mean = 8.91 years for under 13 age group;
  Mean = 15.39 years for 13-21 age group

  Sample: Age Group

  Under 18 Years, 18-64 Years

  Sample: Countries/State

  Washington

  Sample: Disability Type

  Not Reported

  Sample: Gender (%male)

  55%

  Sample: Race/Ethnicity (%)

  Caucasian 59%, African American 7%, Asian 2%, Hispanic 28%, Native American 4%, and Other 2%

  Sample: Sampling Strategy

  Stratified Random Sample

  Sample: Size

  890

  Reliability: Internal Consistency

  Cronbach’s Alpha for General satisfaction (ɑ= .91);
  Cronbach’s Alpha for Voice in service delivery (ɑ= .69);
  Cronbach’s Alpha for Satisfaction with staff (ɑ= .85);
  Cronbach’s Alpha for Perception of outcome of services (ɑ= .91);
  Cronbach’s Alpha for Access to services (ɑ= .57);
  Cronbach’s Alpha for Cultural sensitivity of staff (ɑ= .83);
  Cronbach’s Alpha for Appropriateness of services (ɑ= .92);
  Cronbach’s Alpha for Social connectedness (ɑ= .81);
  Cronbach’s Alpha for Stigma (ɑ= .82)

  Study design

  Cross-sectional