Mental Health Statistics Improvement Program (MHSIP) Family Survey

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Overview

Purpose
Measure service quality and satisfaction from the perspective of the consumer's family members
Respondent
Family Member
Administration Method
Survey
Administration Mode
Mail
Developer
Center for Mental Health Services
Item Count
56
Population
Mental Health Challenges

Instrument Citation(s)

McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf PDF

Instrument Domains

DomainNumber of Items
Caregiver Support6
Family caregiver/natural support involvement3
Family caregiver/natural support wellbeing3
Access to resources0
Training and skill-building0
Choice and Control1
Personal freedoms and dignity of risk1
Choice of services and supports0
Personal choices and goals0
Self-direction0
Community Inclusion3
Meaningful activity1
Social connectedness and relationships2
Employment0
Resources and settings to facilitate inclusion0
Transportation0
Holistic Health and Functioning1
Individual health and functioning1
Health promotion and prevention0
Human and Legal Rights1
Freedom from abuse and neglect1
Informed decision-making0
Optimizing the preservation of legal and human rights0
Privacy0
Supporting individuals in exercising their human and legal rights0
Level of Caregiver Well-Being3
Person-Centered Planning and Coordination1
Coordination1
Assessment0
Person-centered planning0
Service Delivery and Effectiveness9
Delivery3
Person's needs met and goals realized6
Workforce6
Culturally competent3
Person-centered approach to services3
Adequately compensated with benefits0
Demonstrated competencies when appropriate0
Safety of and respect for the worker0
Staff Turnover0
Sufficient workforce numbers dispersion and availability0
Workforce engagement and participation0
Consumer Leadership in System Development0
Evidence of meaningful caregiver involvement0
Evidence of meaningful consumer involvement0
System supports meaningful consumer involvement0
Equity0
Availability0
Equitable access and resource allocation0
Transparency and consistency0
Fluctuation of Need0
System Performance and Accountability0
Data management and use0
Evidence-based practice0
Financing and service delivery structures0

Psychometric Citation

  • McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf PDF

    The Child and Family Consumer Survey 2014: Briefing Paper. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS%20Briefing.pdf PDF

    Type of Publication
    Technical report
    Instrument Language
    English
    Sample: Age (Mean and Range)

    Mean = 8.91 years for under 13 age group;
    Mean = 15.39 years for 13-21 age group

    Sample: Age Group

    Under 18 Years, 18-64 Years

    Sample: Countries/State

    Washington

    Sample: Disability Type

    Not Reported

    Sample: Gender (%male)

    55%

    Sample: Race/Ethnicity (%)

    Caucasian 59%, African American 7%, Asian 2%, Hispanic 28%, Native American 4%, and Other 2%

    Sample: Sampling Strategy

    Stratified Random Sample

    Sample: Size

    890

    Reliability: Internal Consistency

    Cronbach’s Alpha for General satisfaction (ɑ= .91);
    Cronbach’s Alpha for Voice in service delivery (ɑ= .69);
    Cronbach’s Alpha for Satisfaction with staff (ɑ= .85);
    Cronbach’s Alpha for Perception of outcome of services (ɑ= .91);
    Cronbach’s Alpha for Access to services (ɑ= .57);
    Cronbach’s Alpha for Cultural sensitivity of staff (ɑ= .83);
    Cronbach’s Alpha for Appropriateness of services (ɑ= .92);
    Cronbach’s Alpha for Social connectedness (ɑ= .81);
    Cronbach’s Alpha for Stigma (ɑ= .82)

    Study design
    Cross-sectional