Mental Health Statistics Improvement Program (MHSIP) Youth Consumer Survey

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Overview

Purpose
Measure service quality and satisfaction for youth consumers
Respondent
Person with a Disability
Administration Method
Survey
Administration Mode
Mail
Developer
Center for Mental Health Services
Item Count
62
Population
Mental Health Challenges

Instrument Citation(s)

McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf PDF

Instrument Domains

DomainNumber of Items
Choice and Control5
Choice of services and supports1
Personal choices and goals1
Personal freedoms and dignity of risk1
Self-direction2
Community Inclusion7
Meaningful activity1
Social connectedness and relationships6
Employment0
Resources and settings to facilitate inclusion0
Transportation0
Holistic Health and Functioning1
Individual health and functioning1
Health promotion and prevention0
Human and Legal Rights2
Freedom from abuse and neglect2
Informed decision-making0
Optimizing the preservation of legal and human rights0
Privacy0
Supporting individuals in exercising their human and legal rights0
Person-Centered Planning and Coordination4
Coordination1
Person-centered planning3
Assessment0
Service Delivery and Effectiveness9
Delivery3
Person's needs met and goals realized6
Workforce6
Culturally competent3
Person-centered approach to services3
Adequately compensated with benefits0
Demonstrated competencies when appropriate0
Safety of and respect for the worker0
Staff Turnover0
Sufficient workforce numbers dispersion and availability0
Workforce engagement and participation0
Caregiver Support0
Access to resources0
Family caregiver/natural support involvement0
Family caregiver/natural support wellbeing0
Training and skill-building0
Consumer Leadership in System Development0
Evidence of meaningful caregiver involvement0
Evidence of meaningful consumer involvement0
System supports meaningful consumer involvement0
Equity0
Availability0
Equitable access and resource allocation0
Transparency and consistency0
Fluctuation of Need0
Level of Caregiver Well-Being0
System Performance and Accountability0
Data management and use0
Evidence-based practice0
Financing and service delivery structures0

Psychometric Citation

  • McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf PDF

    The Child and Family Consumer Survey 2014: Briefing Paper. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS%20Briefing.pdf PDF

    Type of Publication
    Technical report
    Instrument Language
    English
    Sample: Age (Mean and Range)

    Mean = 8.91 years for under 13 age group;
    Mean = 15.39 years for 13-21 age group

    Sample: Age Group

    Under 18 Years, 18-64 Years

    Sample: Countries/State

    Washington

    Sample: Disability Type

    Not Reported

    Sample: Gender (%male)

    55%

    Sample: Race/Ethnicity (%)

    Caucasian 59%, African American 7%, Asian 2%, Hispanic 28%, Native American 4%, and Other 2%

    Sample: Sampling Strategy

    Stratified Random Sample

    Sample: Size

    890

    Reliability: Internal Consistency

    Cronbach’s Alpha for General satisfaction (ɑ= .91);
    Cronbach’s Alpha for Voice in service delivery (ɑ= .69);
    Cronbach’s Alpha for Satisfaction with staff (ɑ= .85);
    Cronbach’s Alpha for Perception of outcome of services (ɑ= .91);
    Cronbach’s Alpha for Access to services (ɑ= .57);
    Cronbach’s Alpha for Cultural sensitivity of staff (ɑ= .83);
    Cronbach’s Alpha for Appropriateness of services (ɑ= .92);
    Cronbach’s Alpha for Social connectedness (ɑ= .81);
    Cronbach’s Alpha for Stigma (ɑ= .82)

    Study design
    Cross-sectional