Mental Health Statistics Improvement Program (MHSIP) Youth Consumer Survey

Overview

Purpose

Measure service quality and satisfaction for youth consumers

Respondent

Person with a Disability

Administration Method

Survey

Administration Mode

Mail

Developer

Center for Mental Health Services

0

Population

Mental Health Challenges

Instrument Citation(s)

Psychometric Citation

• McBride, D., Wilson, C.M., Suazo, N., Smith, M., & Serles, J. (2014). The Child/Family Consumer Survey Took Kit. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS_Toolkit.pdf

  The Child and Family Consumer Survey 2014: Briefing Paper. https://depts.washington.edu/pbhjp/sites/default/files/2014%20CFCS%20Briefing.pdf

  Type of Publication

  Technical report

  Instrument Language

  English

  Sample: Age (Mean and Range)

  Mean = 8.91 years for under 13 age group;
  Mean = 15.39 years for 13-21 age group

  Sample: Age Group

  Under 18 Years, 18-64 Years

  Sample: Countries/State

  Washington

  Sample: Disability Type

  Not Reported

  Sample: Gender (%male)

  55%

  Sample: Race/Ethnicity (%)

  Caucasian 59%, African American 7%, Asian 2%, Hispanic 28%, Native American 4%, and Other 2%

  Sample: Sampling Strategy

  Stratified Random Sample

  Sample: Size

  890

  Reliability: Internal Consistency

  Cronbach’s Alpha for General satisfaction (ɑ= .91);
  Cronbach’s Alpha for Voice in service delivery (ɑ= .69);
  Cronbach’s Alpha for Satisfaction with staff (ɑ= .85);
  Cronbach’s Alpha for Perception of outcome of services (ɑ= .91);
  Cronbach’s Alpha for Access to services (ɑ= .57);
  Cronbach’s Alpha for Cultural sensitivity of staff (ɑ= .83);
  Cronbach’s Alpha for Appropriateness of services (ɑ= .92);
  Cronbach’s Alpha for Social connectedness (ɑ= .81);
  Cronbach’s Alpha for Stigma (ɑ= .82)

  Study design

  Cross-sectional